Shipping policy
Shipping Policy
Last updated: July 2025
Thank you for shopping with PAK AURA. We are committed to delivering your order quickly, safely, and
reliably across Pakistan.
1. Where We Ship
We deliver to all cities and towns across Pakistan including Lahore, Karachi, Islamabad, Rawalpindi,
Faisalabad, Multan, Peshawar, Quetta, Sialkot, Gujranwala, Hyderabad, Sukkur, Bahawalpur, Sargodha, and
more.
International shipping is not available at this time.
2. Delivery Timeframes
Location Estimated Delivery
Lahore, Karachi, Islamabad, Rawalpindi 1–2 business days
Faisalabad, Multan, Gujranwala, Sialkot 2–3 business days
Other major cities 2–4 business days
Remote and rural areas 3–6 business days
Business days are Monday to Saturday, excluding public holidays in Pakistan.
3. Shipping Charges
Order Value Shipping Fee
Below PKR 5,000 PKR 150–250 (depending on location)
PKR 5,000 and above FREE DELIVERY
4. Order Processing
• Orders are processed within 1 business day of being placed
• Orders placed before 3PM PKT on weekdays are typically dispatched the same day
• Weekend or public holiday orders are processed the next business day
• You will receive SMS or WhatsApp notification with your tracking number once dispatched
5. Our Courier Partners
Primary Partners TCS Courier, Leopards Courier
Additional M&P; Courier and other reliable partners as needed
6. Cash on Delivery (COD)
• COD available on all orders across Pakistan
• Please have the exact amount ready at the time of delivery
• Delivery partner will call you before delivery to confirm timing
• After 2 failed delivery attempts, the order may be returned to PAK AURA
7. Failed Deliveries
If delivery fails due to incorrect address, customer unavailability, or refusal, the order will be returned to PAK
AURA. Re-delivery charges apply for a second attempt. Repeated failed COD deliveries may result in COD
restrictions on the account.
8. Damaged in Transit
• Take photographs of the damaged packaging and product immediately
• Contact us within 24 hours of delivery at support@pakaura.com or via WhatsApp
• We will arrange a replacement or full refund at no cost to you
9. Possible Delays
• High order volumes during sales or festive seasons (Eid, etc.)
• Courier-side delays or operational issues
• Adverse weather conditions or natural disasters
• Public holidays or strikes
10. Contact Us
Email support@pakaura.com
WhatsApp Available on our website
Hours Monday – Sunday, 10AM – 10PM (PKT)
Location Lahore, Pakistan