Privacy policy
PAK AURA is committed to protecting your personal information. This policy explains how we collect, use,
and safeguard your data when you visit our website and make purchases.
1. Information We Collect
• Personal identification: Name, email, phone number, WhatsApp number
• Delivery information: Shipping address, city, province, postal code
• Payment information: COD orders collect no payment data online. Online payments are processed
securely — we do not store card details
• Order information: Products purchased, order history, transaction details
• Device information: IP address, browser type, pages visited (via cookies)
2. How We Use Your Information
• Process and fulfil your orders and arrange delivery across Pakistan
• Send order confirmation, shipping updates via SMS, WhatsApp, or email
• Provide customer support and handle returns/refunds
• Send promotional offers and new arrivals (only if you have opted in)
• Improve our website, products, and services
• Comply with legal obligations under applicable Pakistani law
3. Sharing Your Information
We do not sell, trade, or rent your personal information. We may share with:
Courier Partners TCS, Leopards, M&P; — to deliver your order
Payment Processors EasyPaisa, JazzCash, bank partners
Shopify Our e-commerce platform (Shopify privacy policy applies)
Legal Authorities If required by Pakistani law or court order
4. Cookies
We use cookies to improve browsing experience, remember preferences, and analyse traffic. You can
disable cookies in your browser settings, though this may affect some features.
5. Data Security
We implement reasonable technical and organisational measures to protect your information from
unauthorised access or loss. No internet transmission is 100% secure.
6. Data Retention
We retain your information as long as necessary to fulfil orders, provide support, and comply with legal
obligations. You may request deletion at any time.
7. Your Rights
• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
To exercise these rights, contact us at support@pakaura.com.
8. Children's Privacy
Our store is not directed at children under 13. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this policy from time to time. Changes will be posted with an updated date. Continued use of
our website constitutes acceptance.
10. Contact Us
Email support@pakaura.com
WhatsApp Available on our website
Hours Monday – Sunday, 10AM – 10PM (PKT)
Location Lahore, Pakistan