Refund policy
At PAK AURA, your satisfaction is our top priority. We stand behind the quality of every product we sell.
Please read this policy carefully before placing your order.
1. Return Eligibility
We accept returns within 7 days of the delivery date under the following conditions:
• The item must be unused, unworn, and in its original condition
• The item must be in its original packaging with all tags attached
• The item must not be damaged due to misuse, negligence, or improper handling
• Proof of purchase (order number or receipt) must be provided
2. Non-Returnable Items
• Items that have been used, worn, or altered
• Items without original packaging or missing tags
• Items purchased during clearance or final sale promotions
• Gift cards
• Items returned after 7 days of delivery
3. How to Initiate a Return
Contact us within 7 days of receiving your order:
• WhatsApp: Send your order number and reason for return
• Email: support@pakaura.com — include order details and photos
Our team will respond within 24 hours and guide you through the return process.
4. Return Shipping
• If the return is due to a defective, damaged, or incorrect item sent by us — PAK AURA covers return
shipping
• If the return is due to a change of mind — the customer is responsible for return shipping
• All returns must be shipped via a trackable courier (TCS, Leopards, or equivalent)
5. Refund Process
Once received and inspected (2–3 business days), approved refunds are processed within 5–7 business
days.
COD Orders
Refund via EasyPaisa, JazzCash, or bank transfer to your provided
account
Online Payments Refund credited to your original payment method
Timeline
Notification within 2–3 days of receipt; refund within 5–7 business
days
6. Exchange Policy
We offer exchanges for defective items or incorrect sizes/colors within 7 days of delivery, subject to stock
availability. Contact us to initiate.
7. Damaged or Defective Items
Contact us within 24 hours of delivery with:
• Your order number
• Clear photographs of the damaged item
• A brief description of the issue
We will arrange a replacement or full refund at no cost to you.
8. Contact Us
Email support@pakaura.com
WhatsApp Available on our website and social media
Hours Monday – Sunday, 10AM – 10PM (PKT)
Location Lahore, Pakistan